• World’s banking, Wealth & Personal Banking
• Contact center, Kln, 5 days, shift occasional
• IIQE (1,2,3) and HKSI (1,7,8) MUST/ progress
Job Description:
• Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
• Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
• Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
• Promote HSBC Premier proposition for deposits and portfolio growth
• Initiate and maintain effective communication with paired Premier Relationship Managers
• Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
Job Requirements:
• University level education, preferably in finance, business or a related discipline
• Full set of IIQE (1,2,3) and HKSI (1,7,8)
• Minimum 2-3 years experience in banking and contact center
• Proven frontline experience in customer serving at a financial institution
• Excellent customer service skill and mindset, with strong attention to detail
• Good knowledge of retail banking and wealth management products
• Team player with commercial orientation
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
