Job Highlights:
• Customer Support
• IT solutions
Job Description:
• Respond to clients' requests for technical support via phone, email, or other communication channels in a timely and courteous manner
• Troubleshoot technical issues with hardware, software, and network systems
• Diagnose and resolve technical problems associated with operating systems and applications
• Escalate complex issues to senior IT staff or external vendors as necessary
• Maintain accurate and thorough records of support requests, actions taken, and resolutions achieved
• Provide guidance and training to clients on the proper use of hardware and software systems
• Keep up-to-date with the latest IT trends, technologies, and best practices
• Manage the IT asset and conduct regular stock take
• Perform other IT-related duties as assigned
Job Requirements:
• Possess Microsoft certificate is essential
• Proven experience as an IT Support Agent or similar role
• Excellent problem-solving skills and attention to detail
• Ability to communicate technical information to non-technical clients in a clear and concise manner
• Familiar with remote desktop applications and help desk software
• Strong customer service skills and a desire to help others
• Ability to work independently and as part of a team
We Offer:
• Attractive salary and discretionary bonus
• On job training
• 5 days work
• Flexible working hours
• Free shuttle bus
• Medical insurance
Let's Join Us
