Responsibilities:
• Explore the availability, access and transformation/ use of unstructured data (browsing data, voice, email, picture, videos) for analytics and customer contact purpose
• Hands-on develop advanced analytics/ Machine Learning-based solutions to uplift effectiveness of analytics, modelling and customer contact riding on (i) supervised/ unsupervised Machine Learning techniques (ii) unstructured data e.g. digital footprint
• Study and develop the business implementation of speech and text analytics
• Integrate customer external and internal data, structured and unstructured
• Develop close-loop learning path and ensure insights and learnings are carried out for continuous customer interactions
• As the Subject Matter Expert, trainer and advocate to uplift the machine learning skillset and culture of existing analysts pool
Requirements:
• Bachelor’s / Master's degree in Computer Science, Data and Information Management or a related discipline
• A data scientist with minimum 8 years of hands-on experience in developing and executing large scale analytics deliverables/ projects in the Financial Services Industry
• Deep experience in applying artificial intelligence and machine learning techniques/algorithms, infused with industry knowledge, to enhance business strategies
• Strong in transforming analytical concepts and developments into business strategies and applications for the uplift of business value
• Ability to build strong stakeholders’ relationships through thorough understanding of business requirements and the ability to analyse issues to find effective solutions
• Solid experience in training analysts on machine learning techniques
• Effective presentation, communication and interpersonal skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in English and Chinese (both Cantonese and Mandarin)
Please specify your current and expected package in your application for reference.
To apply, please send the detailed resume By email: [via CTgoodjobs Apply Now]
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request
