Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at Description Here at UKG, our Engineering, Product, Innovation, and Cloud teams (or EPIC), are the driving force behind our cutting-edge technology. These UKrewers are dedicated to delivering best-in-class solutions that transform how our customers work. With a passion for excellence, EPIC continuously pushes boundaries and strives to make a real impact in the world. As a Senior Software Developer you will join Pro WFM Classic and will be responsible for the following one: About The Role • Develop a good functional knowledge for your domain • Work closely with other development teams for debugging issues, determining root causes and recommend solutions and next actions • Identify common knowledge gaps and work with the Product Analysts on strategies to mitigate them • Identify trends in customer cases/issues and recommend areas where resolutions can be automated • Work directly with clients to resolve their technical issues and proactively communicate to keep them apprised of issue status and any commitment dates • Participate in cross-training to expand your technical skillset • The ability to clearly document and articulate the root cause of issues and resolutions to customers both verbally and written within the context of a customer service case • Developing software products using modelling techniques and software design patterns • Interpret informal requirement descriptions and detail them for other team members consumption • Participate in code and design and in reviews to ensure quality and conformance to product standards • Participate in the teams on-call rotation Qualifications Basic Qualifications: • 3-5 Years of Customer Support and Application development Experience • Support several code bases from a development point of view (Java, Angular, Type Script, Spring boot, MySQL) • Monitor and maintain the deployed apps and our infrastructure (k8s, openstack, MySQL, RabbitMQ), together with our IaaS and PaaS partner teams • Support the customer escalations 24/7 using on call rotations together with our existing customer support teams (Jira, Salesforce) • Knowledge of OOP design patterns, Java, SQL, Spring framework, Hibernate, Rabbit MQ, Redis, Microservices, API Gateway, Restful, Spring Security, Built tools like Maven, Junit, Performance testing • Ability to write code and test your own work and develop automated tests. Preferred Qualifications • Software development experience in a fast-paced environment, working through all phases of the software development lifecycle • Nice to have Angular and basic knowledge on Devops tools. • Agile or Lean experience such as Kanban or Scrum Programming methodologies • Ability to write complex SQL queries and decipher stored procedures, triggers, scheduled jobs, Ability to identify when table indexing would benefit query performance. Ability to capture SQL traces via profiler. • General UNIX/Linux administration experience related to server performance, management, and monitoring, managing, and reviewing log files • Excellent problem solving and communication skills • Ability to communicate information effectively to customers at various organizational levels Equal Opportunity Employer Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision. UKG participates in E-Verify. View the E-Verify posters here. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com