North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands and a bustling CBD.
The role
The Team Leader IT Service Management leads the IT support team, implements ITIL principles across the organisations, and improves IT service delivery to enhance our user experience and system utilisation.
This role prioritises service quality, efficiency, and alignment with organisational goals, overseeing ITIL processes and fostering a culture of continuous improvement. The goal of this role is to elevate the Council's IT service capabilities and ensure customer satisfaction.
How You'll Make a Difference
Council relies on well-functioning IT systems for our teams to effectively deliver services to our residents and other stakeholders. By improving Council’s utilisation of systems and technology, including the provision of an effective service desk and user support, you will be ensuring our teams are empowered to work as effectively as possible. This role has the potential to improve the user experience of all our employees and residents through technology.
What We're Looking For
• A proactive and positive approach
• Agility
• Strong customer experience skills
• Analytical acumen
Our culture
In 2023 we reviewed our organisational structure to increase leadership capacity and streamline decision-making, as well as increasing innovation, collaboration and communication. Our broader cultural transformation for 2024 and beyond includes a focus on staff engagement, investment in learning and development and improved systems and processes all working together to empower the broader workforce to perform at their best.
Joining North Sydney Council now will enable you to go on this cultural transformation with us and to make a meaningful difference to both the organisation and the community of North Sydney.
Salary Range: $103,706 to $123,835 per annum + $1,000 pa transport allowance + 11% superannuation
Why work at NSC?
We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.
North Sydney Council as an employer offers excellent employee benefits such as:
• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport
• Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO’s for outdoor employees
• Flexible working hours with access to flexi-time for indoor employees
• Freedom to direct contributions to any compliant superannuation fund
• A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks, and a touch football team
• Health and Well-being programs for all employees such as Yoga, Pilates, Kick Boxing
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Access to corporate social events at picturesque harbour locations
• Close locale to transport options including train, bus, metro and bike ways
How To Apply
Applicants are required to submit a resume and provide a cover letter advising why they are the right fit for the role.
To view the Position Description,
Closing Date: 29 January 2024 - 11.30pm
North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.
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