Company Description
Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.
Ignition also integrates with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to automate workflows and free up valuable time.
Over 7,000 accounting and professional services businesses globally rely on Ignition to get paid faster for all of their work, run more efficiently, and become more profitable.To date, Ignition has helped facilitate more than 1.5 million client engagements and over 8 million payment transactions.
Ignition has teams in Australia, Canada, New Zealand, the Philippines, South Africa, US and the UK, with around 180 employees globally.
Company Values:
• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer
Role location:
We are open to candidates across Australia and New Zealand. We have embraced hybrid working in all our locations; our employees have the option to work from home, an office or a blend between the two.
Job Description
About the Payment team:
We’re looking to turbo-charge our payments business! We’re incredibly proud of what we’ve built at Ignition – wrapping unique and innovative software around payments – and we’re now on the hunt for an engaging, passionate, critical thinker and problem solver to navigate our payments initiatives. Currently processing over $2 billion in payments through hundreds of thousands of end clients, there's a remarkable opportunity to expand and enhance our global offering within our existing client base. You have the chance to play a pivotal role in shaping our next steps.
Our payments team is a dedicated, cross-functional group comprising product management, engineering, design, and customer experience. Together, we focus on constructing and supporting our payments infrastructure, creating inventive payment and software solutions to propel payment volume and revenue growth, and establishing internal tools and processes for effective fraud and risk mitigation.
About the role:
We're looking for an experienced product leader to head our growing payments business who's passionate about solving customer problems, building world-class products, and driving growth across our payments business (new customers, attach rates, revenues, retention, payment customer satisfaction, etc.). In this role, you will work directly with the product group (product design, engineering, and product management) and collaborate with key internal partners in Marketing, Customer Experience, Fraud/Risk, and Finance.
You will steer payments for Ignition in a manner that accelerates payment adoption and drive commercial outcomes. You will be responsible for the strategy and execution of significant product initiatives that will ensure our customers get the most value out of our payments platform.
What your day to day will look like:
• Work closely alongside the senior leadership team to develop and own forward-looking plans, roadmaps, strategies, and revenues that balance growth, innovation, and risk
• Own the commercial and product outcomes for payments at Ignition, including developing and implementing strategies to:
• Increase payment adoption rates for new and existing customers.
• Increase processing volume from existing payment customers.
• Increase the profitability of new and existing volume through value-added feature enhancement, price optimization, packaging and cost management efforts.
• Become an expert on Ignition’s payment business — you will elevate, educate and promote our payments narrative globally, both internally at Ignition and externally with customers, prospects and partners.
• Work with our cross-functional leaders to develop payment dashboards illustrating key value drivers and insights, and work across teams to improve performance across these drivers.
• Manage payment vendor relations, including our global Stripe partnership, and identify new revenue-generating opportunities.
• Develop cross-functional relationships and project manage company-wide payments initiatives
• Work directly with our engineering lead, and senior designer, to prioritize product enhancements and infrastructure improvements.
• Develop new ways payments can be a differentiator for Ignition.
• Oversee continuous competitive research to ensure Ignition’s product and pricing are continuously ahead of the competition in both capability, profitability and ease of use.
Qualifications
What you need to succeed:
• Proven, at-scale experience in B2B SaaS and/or integrated payments environments
• Experience in ANZ payments (cards and direct debit), and other international markets we operate in (US, Canada, UK). US market experience is highly desirable.
• Understanding of implementation of payment software within a B2B software product that optimizes for onboarding, underwriting, payment processing and seamless integration with the underlying product offering.
• Demonstrated business strategy, product management, pricing, packaging, payment economics and deal structuring expertise.
• Balance fraud, risk and compliance with an international customer base and growth volume.
• Strong understanding of the B2B SaaS payments process and reporting tactics, with a track record of consistently achieving revenue goals.
• Analytical capabilities to create a company payments strategy while considering competitive and market trends with strong financial modelling and data analysis skills.
• Strong leadership skills with a coaching, learning mindset
• You’re a builder, a problem solver, an innovator and great communicator
• Ability to influence and execute deliverables by partnering with cross-functional teams
• ‘Stick-to-it-iveness’ mindset to persevere and deliver on your commitments.
• Comfortable working in an iterative and incremental way, balancing many different inputs and constantly making trade-offs.
• A sense of humour and the ability to focus yet still have a laugh in high-pressure situations.
Additional Information
Why join us:
• Founder led, global SaaS organization, in hyper growth mode and scaling fast
• We work without ego in a collaborative, open and transparent work culture
• Competitive salary and employee stock options from day 1
• 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
• Annual education allowance to support your professional growth
• Curious and smart coworkers who won’t back down from a challenge
• Employee recognition program
• Quarterly wellness allowance to spend on your wellness and what this means to you
• Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working supported by work from office reimbursement and mobile allowance to allow you to set yourself up safely to work from home
• Personal tax return assistance - after all, we are in the accounting business!
• Paid parental leave
• An extra paid day off to celebrate your birthday, alongside volunteering leaves
• Monthly social events
Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.
Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com
