Responsibilities:
1. Requirements Gathering: Collaborate with business stakeholders to gather and document detailed business requirements
2. Process Improvement: Identify opportunities to streamline and improve business processes using Salesforce technology.
3. Testing and Validation: Ensure that Salesforce configurations and customizations meet business requirements through testing and validation.
4. User Training: Provide training and support to end-users to maximize their utilization of Salesforce.
5. Documentation: Create and maintain documentation for Salesforce configurations, processes, and workflows.
6. Collaboration: Work closely with Salesforce administrators, developers, and other stakeholders to implement solutions.
7. Test Planning: Develop test plans and strategies based on project requirements and specifications.
8. Test Case Design: Create detailed test cases and test scripts to thoroughly assess software functionality.
9. Test Execution: Execute manual and automated tests to identify defects and ensure software meets quality standards.
10. Defect Reporting: Document and track defects, providing clear and concise information to developers for resolution
