OVERVIEW Position Quality Assurance Manager Job Code Reports to Senior Manager Direct Reports Support Staff Division/Section The Line FM Department Sector The Line Job Family Role Purpose The role plays a crucial part in guiding the organization towards achieving high levels of quality and operational efficiency. The individual in this role is responsible for the development, implementation, management, and maintenance of the Quality Management System (QMS) and the Integrated Management System (IMS). The focus goes beyond mere compliance, as the goal is to establish and uphold the highest standards of quality. The main objective is to ensure meticulous adherence to ISO standards for both the QMS and IMS. Regular audits of all ISO systems are conducted, with the aim of using the assessments as strategic tools for continuous improvement. The role involves not only safeguarding ISO standards but also designing a seamless integration strategy to ensure a unified approach across all ISO standards. The role also involves overseeing the evolution of business systems at The LINE FM. Working closely with Subject Matter Experts (SMEs) and consultants, the individual exercises direct control over the development of these systems. The role is not merely supervisory but actively directs the process to ensure alignment with organizational objectives and the highest quality standards. In addition to quality assurance, the role plays a critical role in bridging Enterprise Risk Management and Governance, Risk, and Compliance. Responsibilities include ensuring compliance with corporate policies and actively representing the organization's interests. Contributions in this area are strategic, integrating quality assurance with broader organizational governance. The impact extends to the development and implementation of a robust IMS governance framework. This framework serves as a dynamic guide, effectively steering and governing the entire operation of The LINE FM. Close collaboration with support functions is necessary to establish a comprehensive governance structure that aligns with organizational goals and enhances operational efficiency. Overall, the role of the Quality Assurance Manager is not solely focused on compliance. It involves charting a course towards excellence and seamlessly integrating quality into every aspect of The LINE FM's operations. Through effective leadership, the organization strives to surpass the highest standards, positioning itself as a benchmark of quality and efficiency in the industry. KEY ACCOUNTABILITIES & ACTIVITIES Key Accountabilities & Activities Management System Oversight • Oversee, develop, implement, and continually improve the LINE FM’s Management Systems, including ISO 9001, 14001, 41001, 45001, and 55001. • Ensure that certification of these systems is obtained and maintained as a primary requirement of the role. Policy and Procedure Compliance • Review NEOM corporate policies and procedures, ensuring alignment with LINE FM Management Systems and compliance with relevant requirements. Internal Feedback Collection • Collect internal feedback on integrated management systems, analyze inputs, and make recommendations for continuous improvement. Internal IMS Audit Planning • Develop annual Internal IMS Audit plans to verify compliance with ISO requirements. • Lead internal audits to ensure systems are operating effectively and meeting quality standards. External Certification Audits • Lead surveillance and recertification audits with external certification bodies for all certified business systems. • Review external audit reports and coordinate with system owners for effective closure of non-conformances. Change Management Implementation • Implement change management processes within The LINE FM to ensure all changes are recorded, tracked, and auditable. Comprehensive Governance Framework • Maintain a comprehensive Governance framework that meets all corporate requirements and aligns with organizational objectives. Audits and Inspections • Conduct regular audits and inspections to identify non-compliance issues or potential risks. • Collaborate with relevant stakeholders to implement corrective actions and preventive measures. Data Monitoring and Analysis • Monitor and analyze data related to quality performance to identify trends and areas for improvement. • Develop action plans based on data analysis to enhance overall quality and operational efficiency. Internal Audit Coordination • Act as the single point of contact for all NEOM internal audit actions, ensuring timely and effective responses to audit findings. Training and Education • Train and educate staff on quality assurance standards and processes to ensure understanding and adherence. • Develop and conduct training programs to enhance the overall quality awareness within the organization. Industry Trends and Best Practices • Stay updated on industry trends and best practices in quality management to proactively address emerging quality issues. • Integrate relevant advancements into the organization's quality management systems. Reporting and Communication • Prepare and present reports on quality performance and initiatives to management and stakeholders. • Ensure transparent communication on quality-related matters to relevant stakeholders. Culture of Continuous Improvement • Foster a culture of continuous improvement by promoting quality awareness and encouraging feedback from employees and stakeholders. • Implement initiatives that encourage and recognize contributions to continuous improvement. KEY RESULT AREAS (KRA’s) KRA’s Quality Management System Excellence (Catalyst) • Achieve and maintain certification of the LINE FM’s Management Systems (ISO 9001, 14001, 41001, 45001, 55001), demonstrating a catalyst role in driving continuous improvement. Policy Compliance Alignment • Ensure alignment of NEOM corporate policies and procedures with LINE FM Management Systems, fostering respect for diversity in compliance and governance. Feedback and Improvement Recommendations • Collect internal feedback on integrated management systems, demonstrating a curious mindset. Make recommendations for improvements, driven by a passionate commitment to quality. Audit Excellence and Compliance • Lead surveillance and recertification audits with external bodies, respecting diverse perspectives. Ensure effective closure of non-conformances, demonstrating committment for compliance. Change Management Implementation • Implement change management processes, acting as a catalyst for positive organizational change. Approach changes with a curious mindset to ensure adaptability. Comprehensive Governance Framework • Maintain a comprehensive Governance framework that respects diversity in organizational structures and aligns with NEOM values. Audits and Inspections • Conduct audits and inspections passionately, identifying non-compliance issues and potential risks. Implement corrective actions with a passion for achieving and exceeding quality standards. Data Analysis for Improvement (Curious and Catalyst) • Monitor and analyze data to identify trends and areas for improvement, demonstrating a curious and catalyst approach to driving continuous enhancement. Internal Audit Coordination • Act as the single point of contact for NEOM internal audit actions, showing respect for corporate policies and care in ensuring effective responses. Training and Education • Train and educate staff passionately on quality assurance standards, ensuring care in knowledge transfer and fostering a culture of learning. Industry Trends Integration • Stay updated on industry trends curiously and act as a catalyst in integrating relevant advancements into organizational quality management systems. Reporting and Communication • Prepare and present reports on quality performance and initiatives, ensuring respectful and transparent communication. Express passion for quality excellence. Culture of Continuous Improvement • Foster a culture of continuous improvement by promoting quality awareness curiously, acting as a catalyst for change, and demonstrating a passionate commitment to excellence. • By incorporating NEOM values into these Key Result Areas, the Quality Assurance Manager not only fulfills their functional responsibilities but also contributes to creating a workplace that is culturally aligned with NEOM's core values. BACKGROUND, SKILLS & QUALIFICATIONS Knowledge, Skills and Experience • High degree of flexibility and organization skills to accommodate a fast‐paced, deadline‐ driven, and service-oriented environment. • Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, SharePoint • In‐depth knowledge of Construction and FM project execution, including latest technologies, contract procurement, stakeholder negotiation and dispute resolution. • Proven ability to manage and prioritize multiple tasks simultaneously. • Proven ability to build professional relationships and trust, with colleagues and internal/external stakeholders alike and interpersonal skills to build effective. relationships across all levels of the organization. • Excellent communicator (verbal and written) and a good command of English and ability. to present confidently to small and large audiences. • Total commitment to achieve key, strategic targets that may require working. additional hours. • Strong leadership ability and rational judgement and reasoning skills, with proven ability to communicate effectively at all levels. Qualifications • Bachelor’s degree in engineering, Business or Quality discipline or related field and typically 10 + years of related work experience in the field of Quality, including 7+ years’ experience in a management capacity. Lead Auditor certification (ISO 9001 or equal), ASQ certification (CMQ/CQE.) or other related certifications. · Active membership in a nationally recognized Quality organization · Excellent communication skills, with high standard of English (oral and written). COMMUNICATION - MAIN STAKEHOLDERS Internal External • The Line FM Executive Director • The Line FM Directors • NEOM Sectors and Departments • Internal Auditors • Consultants and Contractors • Related Government agencies • External auditor authorities • NEOM Governance Risk & Compliance Department