Ensure customer satisfaction in maintenance and support.
- Troubleshoot, analyse and resolve tickets escalated by on-site.
- Commit, to a resolution date, formalize action plan and implement workaround for a fault rectification.
- Perform root cause analysis of technical issues.
- Communicate and interface with vendors and customers.
- Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports.
- Attend L2 support in the Technical aspect.
• * Requirements**:
- ** 3 to 5 years’ experience
• * of programming languages such as
• * Java, Node.
JS (Java script) or C#**:
- ** Development of new software requirement**:
- Basic experience in Linux OS (experience of Unix OS is a plus)
- Basic knowledge or experience in Docker cluster
- Basic knowledge or experience in Dev Ops and CI/CD
- Basic knowledge or experience in cloud enviroment
- Good communication skills with team members, customers and users.
- Able to assist Basic OS (Unix) support.
- Ability in system trouble shooting and problem resolving
