Call Centre - Survey Experience Officer
Salary: S$3,000 ($2,650+$350 transport allowance)
Work duration: 12 months (Renewable depending on performance and project)
Working hours: Mon - Fri, office hours
Work location: Clarke Quay / Novena area (work in office)
Able to start work immediately or within 1 month notice period
The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact) to submit the Occupational Employment (OED) registry.
He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.
The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.
Collection Methods
• Via outbound call activity
• Via field visits out to company addresses
Data Submission
• The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
• The incumbent must also submit the survey data collection details into the system and submit the completed survey
• During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance
Job Scope
• Adhere to required Standard Operating Procedures (SOP) in operations
• Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
• Update accurately the daily operations reports so that performance can be accountable
• Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry
• Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases
