Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The IT Manager, Digital Product Delivery will be accountable for leading the delivery of new digital products, features and experiences in line with the priorities and strategies within the Commercial organization and supported Lines of Businesses (e.g. Restaurants & Bars). This role will be single minded in their focus on delivering amazing online to offline experiences that not only improves the overall customer satisfaction but also drives higher business value and results.
Working in collaboration with Digital Delivery Leads, Product Owners, IT Platform Owners, IT Security, Hotel Restaurant Operations and third-party vendors, this role will be responsible for leading delivery within a cross-functional Digital Product team in shipping new development and continuous improvement opportunities across the customer journey. They enjoy moving between understanding the business value to solving deep technical issues and will enhance & streamline the processes in which digital capabilities are delivered today.
This individual will foster collaboration amongst other product & platform owners, delivery leads, engineering teams and cross-functionally.
This role is an 8-month fixed-term contract position, based at Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, IT Product Delivery.
Key Activities/ What You’ll Be Doing
Strategy & Business Planning
• Works with the Product and Platform Owners, Enterprise Architect, and other peers to determine the overall strategic direction and business contribution of the Digital Product roadmap.
• Prioritizes and co-ordinates the various initiatives across the Commercial Technology stack to accelerate new feature releases & adoption across markets.
• Leads Product Increment planning to align development to business goals with a clear vision on the user experience and business impact.
• Supports resource planning and allocation across the platform teams to ensure the team has the right capacity and capabilities to achieve its vision.
• Conducts landscape assessments on latest technology trends to expand capabilities, and plans “Proof of Concept” to assess fit for purpose and needs.
• Pursues new business opportunities and takes quick action to bring them into reality.
Product Delivery & Performance
• Owns the overall product delivery providing visibility into delivery targets, commitments, issue/risks and progress to achieve Objectives and Key Results (OKRs)
• Establishes and maintains regular written and in-person communications across organizational teams, stakeholders & sponsors.
• Leads daily stand-ups, sprints, and retrospective meetings to help teams implement change effectively.
• Ensures deliverables are up to quality standards at the end of each sprint.
• Quickly resolves conflicts and removes obstacles that may occur.
• Partners with Product and Platform owners to handle new request and backlogs.
• Creates new business specifications, process / data flow diagrams, and charts to provide direction to in-house teams and/or agency partners.
People & Culture
• Creates a continuous learning environment, identifying ways to learn from one another to strengthen the team’s bond and sense of ownership.
• Builds best practices and training to further the Agile mindset, principles, and values across the organization.
• Drives the organization toward greater enterprise agility through identifying and partnering with other departments to address organizational impediments.
Desired Skills/ Who You Are
• Proven track record of taking a digital product from ideation through planning, implementation, launch and hand off to operations.
• Experienced in leading Agile ceremonies (PI planning, stand ups, retrospectives) and ensures all stakeholders are updated in a timely matter
• “Athletic” Problem Solver: An ability to quickly break down ambiguous problems no matter the context. The skill to identify risks/root causes at pace and synthesize an approach to problem investigation and resolution.
• Communication & Storytelling: Skilled in the ability to communicate complex challenges, risks and options analysis in a clear and concise presentation. Confident in guiding stakeholder discussions and facilitating workshops with clear next steps.
• Team Builder: A proven ability to lead and develop others in a cross functional environment (Product owners, IT platform leads, IT security, 3rd party vendors)
• Create Buy-In: Ability to devleop strong relationships across all partners, functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
• Proactive Self-Starter: Ability to deliver results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously
• Proven program, project and product management experience (Agile SAFe, SCRUM, PMP) utilizing agile methodologies and tools (Jira, Confluence)
• Knowledge of front-end and back-end development across Web, Mobile app & POS technologies (Azure, AWS, Adobe)
• Knowledge of Restaurant processes and Table Management Systems (OpenTable, TableCheck, Tock)
• Knowledge in utilizing analytics capabilities (Adobe, Google, Power BI)
• Knowledge of business transformation methodology and practices (business processes, value stream mapping)
• Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL)
• Excellent time management, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage various stakeholder expectations.
Experience, Education And Professional Qualifications / What You Bring
• Bachelor's Degree in Business or IT discipline (i.e., Computer Science)
• Certifications in Agile / PMI
• 5-7+ years of experience in a fast-paced environment leading agile transformation and successfully shipping large-scale, consumer products
• Proven track record in delivering cross-functional programs while leveraging Agile/Scrum frameworks.
• Proven track record and thought leadership in bringing the outside in and establishing new processes / ways of working especially as it relates to Food & Beverage industry
• Experience in delivering with internal and external product teams / stakeholders
• Experience working across cross-functional teams with diverse profile of people, processes and priorities.
• Possesses maturity, humility, and situational sensitivity; able to handle conflict constructively
• Works effectively in situations where information is ambiguous and easily switches approaches as required
• Exhibits organizational and political intelligence
• Ability to work with different personality types to bring together ideas and formulate solutions
• Ability to structure and solve ambiguous problems
• Strong leadership skills and successful business leader focused on creating trust and psychological safety
• Track record of attracting, developing and motivating a highly capable team
• Highly developed interpersonal skills with ability to effectively engage with leaders and team members across the organization
• Possesses a continuous improvement mindset and takes personal responsibility and ownership
• Resource and budget management skill
All internal applications must be submitted and approved in Workday by January 19, 2024.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario
Boiler Plate (AUTO POPULATED)
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation
