Loris Company Overview
Loris helps companies deliver the best experience by spotting trends and potential issues, analyzing agent performance, and guiding live interactions using AI. Loris is an intelligence layer that enables customer service teams and company leaders to uncover needs and attitudes within customer conversations across all channels. We help companies handle their most difficult customer service interactions better.
We’re an AI company that believes in the power of humans. We design solutions to make human specialists even better at their jobs, automating the tasks that are better done through machine learning methods, highlighting areas where they should focus, and recommending actions based on patterns of successful outcomes.
Loris has quickly built an impressive client roster (Fiverr, Barkbox, BILL, Mint Mobile, to name a few) who are finding value from Loris software to improve customer experience metrics - from efficiency and response times to quality interactions that ultimately result in customer retention and higher lifetime value.
We're based in NYC and Tel Aviv and backed by top investors, including Bow Capital, Vertex, Floodgate, and Jeff Weiner.
Job Overview
We are looking for a motivated and creative data scientist to become an integral member of our team. We want to enable businesses to provide their customers with a better experience, but a critical part of that is understanding what is going wrong in the customer journey that leads to customer outreach. We are looking for a problem solver who can help us leverage our datasets to improve the way we understand conversations and the insights we glean from them.
Human conversation is nuanced, but our ability to find meaning in millions of conversations is invaluable both to improving experiences and helping our customers succeed in increasingly competitive categories. If you’re passionate about data science, machine learning and NLP and you’re passionate about building impactful solutions to real-world problems, this is your opportunity.
Job Responsibilities:
• Partner end-to-end with Data Scientists, Product Team, Software Engineers, and the rest of the team to understand customer requirements, design prototypes, and bring innovative technologies to production
• Analyzing conversations using NLP to extract features for use in Machine Learning and predictive models
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Present reports and findings to senior-level technical and non-technical audiences
• Develop processes and tools to monitor and analyze model performance and data accuracy
• Innovate, develop and test state-of-the-art approaches to solve challenging problems in conversational AI
• Data mining, data analysis, producing reports and building creative data visualizations.
• Processing, cleansing, and verifying the integrity of data used for analysis.
• Conducting statistical hypothesis tests for key metrics.
Skills and Qualifications:
• A minimum of 2 years of experience as an Applied Data Scientist, with a strong focus on solving NLP tasks using Python.
• Ability and eagerness to learn new technical information quickly.
• Ability to apply knowledge to solve business problems.
• Ability to work in a team and to communicate with both technical and non-technical colleagues.
• Great communication skills and a startup mindset
• Strong Python Skills (Specifically, pandas, and familiarity with sklearn)
• Understanding of Machine Learning Concepts and familiarity with NLP
• Solid computer science and coding skills
• SQL - ability to write select queries with join and filtering.
• Strong understanding of math and statistics (i.e., Probability distributions, statistical significance, hypothesis testing and regression)
• Background in a quantitative field (Computer Science, Mathematics, Statistics, Engineering, Artificial Intelligence, etc.) preferred
• Experience with NLP applications and techniques (Hugging Face, Spa Cy, etc.)
• Experience in conversational AI
• Experience with ML frameworks (e.g., PyTorch, Tensor Flow, Keras, Fast.ai, etc.)
We Take Care of Our People
We’re a passionate and entrepreneurial team solving for how to bring more empathetic conversations to the world. We believe every customer interaction is an opportunity to create a relationship through real-time responses and an obsession with customer satisfaction.
We uphold this mission in our own company culture, and as a close knit community we aim to foster the connection between positive employee experiences and how we deliver exceptional experiences for our customers.
Employee benefits include:
• Unlimited PTO, plus company holidays
• 100% employee covered health premiums (medical, dental, vision)
• Hybrid remote/office work culture
• Work From Home stipend
• Commuter Benefits
Additional Information
This role will receive a competitive salary + benefits + equity. The salary for US-based employees located in the below markets may expect offers in the ranges for this role.
N…
