New role within the Service Delivery team.
03rd January, 2024
Who are we?
Standards Australia is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage.
In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our mission of empowering communities.
We bring together experts to develop national and international standards, which provide guidelines for products and services that promote the net benefit to the Australian community.
We also publish these standards, so they are accessible to all businesses and individuals.
It’s our vision to be a global leader in trusted solutions that improve life today and tomorrow. Join our team and be a part of this exciting time in Standards Australia’s journey!
About the role
The Junior IT Operations Engineer will work within the IT Operations team with very skilled professionals who enjoy working in a challenging and inspiring environment.
The role will gain deep insights into many areas of technology and the business. You will be supportive and responsible for IT infrastructure, security, hosting, Azure cloud provisioning, virtualisation, installation / configuration on both desktop services and servers, hardware, software, and network & security appliances.
The role is required to work collaboratively with internal teams to deliver comprehensive solutions, working with the IT Operations Team, project managers and application owners to effectively deliver project outcomes as well as perform BAU tasks.
What you'll do
• Review security issues and assist in patching, remediation, and reporting
• Assist with Intune, Autopilot, and the Desktop SOE
• Take escalation and assist the IT Service Desk
• Provide operational / day-to-day support of infrastructure, applications, and end-user compute for the business
• Monitoring our servers and services
• Contribute to and maintain system standards & documentation
• Assist in building of solutions for various project and operational needs in the cloud
• Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project / operational requirements
• Maintain the security and integrity of the network so that security policies are applied, and recommendations are made
• Monitor and perform backups
About you
• BSc in Information Technology or relevant work experience
• Administration experience in a similar role (minimum 1-2 years)
• Strong computer literacy skills
• Must have a background in administration
• Outstanding attention to detail and accuracy
• An ability to work well under pressure
• A friendly and helpful demeaner
• Strong problem-solving skills to identify and resolve issues quickly, including experience solving major incidents
• Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration
• Experience with technology service monitoring tools
• Familiarity with IT service management tools and frameworks (ITIL)
• Demonstrated experience in delivering exemplary support and customer service
• Excellent documentation skills for keeping records of issues, resolutions, and operational procedures
• Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues
Culture & Benefits
We at Standards Australia are proud to have been awarded the prestigious Employer of Choice Award 2023! This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence.
Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.
Standards Australia offers many benefits such as flexibility with working from home, regular team events, additional personal / carer’s leave, regular awards, and on-going training.
Our award-winning People Perks program includes the following great benefits :
• Nine-day fortnight enjoy every second Friday off!
• Parental and secondary carer leave benefits supporting you and your family during the most important times in your life
• Workiversary rewards your commitment and loyalty won’t go unrecognised!
• International working arrangement do you have working rights in another country? Enjoy a few weeks of international working every year
• Early access to long service leave why wait 10 years for long service leave? 5 years sounds a lot better!
What's next?
If Standards Australia sounds like the place for you, please submit your CV outlining your experience and suitability to this role.
Eligible applicants must be Australian Citizens, Permanent Residents or have legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.
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