LOCATION: Sydney, Melbourne, Canberra
JOB TYPE: CONTRACT (Long term)
We are seeking a highly motivated and creative Service Designer to join our team. As a Service Designer, you will play a key role in enhancing the overall user experience and ensuring the seamless delivery of services across our organization. The ideal candidate is passionate about understanding user needs, has a holistic approach to design, and can collaborate effectively with cross-functional teams.
Responsibilities:
• User-Centered Design: Conduct user research to understand customer needs, behaviors, and pain points. Use this information to inform the design of services that meet and exceed user expectations.
• Holistic Approach: Take a holistic view of service ecosystems, considering people, processes, technologies, and physical environments. Ensure that designed services integrate seamlessly into the overall customer experience.
• Design Thinking: Apply design thinking methodologies to identify and solve complex problems. Collaborate with cross-functional teams to ideate, prototype, and test solutions iteratively.
• Collaboration: Work closely with business analysts, developers, marketers, and other stakeholders to align service design with business goals. Foster a collaborative and innovative working environment.
• Customer Journey Mapping: Create and maintain customer journey maps to visualize the end-to-end experience of users. Identify opportunities for improvement and develop strategies to enhance the overall service.
• Prototyping and Testing: Develop prototypes to test and validate service concepts. Gather user feedback and iterate on designs to ensure optimal user satisfaction.
• Business Strategy Alignment: Align service design with the overall business strategy. Understand market trends and competitive landscape to ensure that services contribute to the organization's success.
• Change Management: Support organizational change efforts related to the implementation of new services. Help teams adapt to and embrace changes in service delivery.
• Measuring and Evaluating: Establish and monitor metrics to measure the success of implemented services. Continuously evaluate the impact on user satisfaction, efficiency, and business outcomes.
• Continuous Improvement: Drive continuous improvement in service design by learning from user feedback, market trends, and emerging technologies. Stay updated on industry best practices and contribute to the evolution of our service offerings.
Qualifications:
• Bachelor's degree in Service Design, UX Design, Interaction Design, or a related field.
• Proven experience in service design with a strong portfolio showcasing successful projects.
• Proficiency in design thinking methodologies and tools.
• Excellent collaboration and communication skills.
• Familiarity with user research techniques and usability testing.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of business strategy and its alignment with design initiatives.
• Australian citizenship is required.
• Ability to obtain or possess baseline clearance is preferred
