IT Security Tools Operation and Maintenance Engineer

Singapore 23 months agoFull-time External
Negotiable
Responsibilities About the Company TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Responsibilities - Manage the day-to-day operations of IT security tools, including firewalls, IDS, EDR, SWG, DLP, Mail Gate and other security-related technologies. - Monitor the performance and health of security tools, proactively identifying and resolving any issues or anomalies to ensure their continuous functionality. - Conduct regular maintenance activities, such as updates, patches, and upgrades, on security tools to ensure they are up to date with the latest security patches and enhancements. - Collaborate with the IT and security teams to define and implement security tool configurations, policies, and rules to align with the organization's security requirements and best practices. - Perform routine audits and assessments of security tools to verify their compliance with regulatory standards and internal policies. - Participate in the evaluation and selection of new security tools and technologies, conducting proof-of-concept testing and providing recommendations to improve the overall security posture. - Participate in new security tools implementation, troubleshoot and resolve technical issues related to security tools, working closely with vendors and internal stakeholders to ensure timely resolution. - Assistant develops and maintains security documentation, including policies, procedures, and guidelines, including standard operating procedures (SOPs), user guides, and knowledge base articles, to facilitate the effective use and support of security tools. - Provide training and support to end users and other IT teams on the proper usage and maintenance of security tools. - Review security logs and reports to identify patterns or anomalies that may indicate a security breach. - Respond to security incidents and resolve them in a timely manner. - Work with other teams within the organization to ensure that security policies and procedures are followed. - Stay up-to-date with the latest security threats and vulnerabilities, and implement appropriate countermeasures. - Flexible working hours, maybe shift schedule work on weekends or holidays based on the needs of the operation work, but will guarantee working 5 days a week. Qualifications - Bachelor's degree in Computer Science, Cyber Security, or related field. - At least 3 years of experience working in a cyber security role. - Proven experience in IT security operations, with a focus on security tools administration and maintenance. - Strong understanding of security tools, technologies, and industry best practices, including SIEM, IDS/IPS, antivirus, vulnerability scanners, and related tools. - Proficient in performing routine maintenance tasks on security tools, such as updates, patches, and upgrades. - Excellent troubleshooting and problem-solving skills, with the ability to identify and resolve technical issues related to security tools. - Excellent problem-solving skills and ability to work independently and in a team environment, effectively manage multiple tasks and priorities. - Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and vendors. - Familiarity with network and system security concepts and technologies, Windows and Linux system security, APP security etc. - Relevant certifications, such as CISSP, CISA, CIW are preferred. - Programming ability and pentest ability are preferred. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too