We are looking for ServiceNow IT/Enterprise Service Management Implementation Consultants to join our highly motivated and dynamic team. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in the ServiceNow technology consulting and professional services world.
JOB RESPONSIBILITY
• Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability
• Developing, installing, and troubleshooting ServiceNow applications
• Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s ServiceNow instance and integrated tools
• Understand and assess the current ITSM/ESM/CSM business processes, tools and operating model;
• Understand customer requirements, challenges and business objectives, translate them to solution design based on ServiceNow;
• Implement, configure and optimize Service Now solutions, automate business workflows on the platform;
• Integrate ServiceNow with third-party solutions and platforms;
• Perform user acceptance testing, transition and knowledge transfer to customers;
• Be a trusted partner and help customers take ownership of implemented ServiceNow solutions
• Participate in deploying and validating ServiceNow patches/updates and new versions of the platform.
KEY REQUIREMENTS
• Minimum 2+ years of relevant experience in IT and/or consulting customer-facing role;
• BSc or MSc in IT/Business field or equal level of experience;
• Understanding and knowledge of ITIL/ITSM best practices or business process analysis and design;
• Understanding of relational data and implementing business logic on application/platform levels;
• Basic JavaScript or other scripting language knowledge;
• Soft skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making, presentation, strong analytical and problem-solving skills;
• Ability to meet deadlines and work under pressure;
• Fluent English (Verbal and Written
