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Applications Support & Operations Manager - KSA
Job Description
• Lead and manage a team of software operations specialists to ensure seamless day-to-day operations of our software products.
• Collaborate with cross-functional teams, including development, quality assurance, and product management, to enhance software performance and reliability.
• Establish and maintain standard operating procedures (SOPs) to optimize efficiency and minimize downtime.
• Oversee the deployment and maintenance of software applications, ensuring adherence to timelines and quality standards.
• Monitor system performance, identify issues, and implement corrective actions to maximize uptime and user satisfaction.
• Act as a technical expert, providing guidance and support to team members and stakeholders on software operation matters.
• Proactively identify opportunities for process improvement and implement best practices to enhance overall operational excellence.
• Stay abreast of industry trends and emerging technologies to ensure our software operation processes remain cutting-edge.
Personal Skills
• Strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Ability to multi-task and work under pressure.
• Excellent leadership and people management skills.
• Excellent command of English.
Technical Skills
• Bachelor’s degree in computer science, Engineering, or a related field.
• Min. 5 years in software operations.
• Advanced understanding of modern software development tools and methodologies.
• Proficiency in troubleshooting and resolving technical issues related to software applications and infrastructure.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Good Demonstrated technical leadership.
Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil & gas, and government sectors.
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