Exciting Career Opportunity!
The City of Pasadena is seeking Housing Counselors to join the newly created Rent Stabilization Department. Housing Counselors play a crucial role in providing tenants, landlords, realtors, and other stakeholders information about their rights and responsibilities as they relate to the Pasadena Fair and Equitable Housing Charter Amendment (Charter Article XVIII) and other relevant laws.
In this role, Housing Counselors will:
• Empower residents, landlords, and others to understand their rights and responsibilities under Pasadena's rent stabilization law (Charter Article XVIII) and other relevant laws.
• Provide clear and neutral information on topics like rent increases and eviction protections.
• Help residents make informed decisions by presenting options without taking sides or giving legal advice.
• Connect residents with legal resources when needed.
• Simplify Rent Board processes for everyone by assisting with requests for mediations, petitions, and accessing other city services.
IDEAL CANDIDATE
The ideal candidate will have knowledge of housing policies and/or landlord-tenant law. A key function of this position is to serve as a neutral party, so excellent communication skills, diplomacy, and relationship building are key to success. Strong organizational skills, action and results focus, and critical thinking skills are also required.
Open until filled, so apply immediately! First review of applications on January 16, 2024.
This is an exciting career opportunity to be part of a team of professionals that will help establish and flourish this new city department providing vital services to our Pasadena community. Come be a part of our team!The major responsibilities of this position are listed below. For more detailed information, please review the job description.
• Provides holistic housing counseling to the public which includes responding to telephone inquiries, and emails, and engaging in other public information activities as directed.
• Works closely with and provides technical assistance, directly or through subordinate staff, to the Rent Board and community and neighborhood-based committees and programs.
• Compiles and analyzes data; prepares written and oral reports for the Rent Board and other senior staff on a variety of development policies and programs.
• Works with the program supervisor, other City departments and public agencies, boards and commissions, and the private sector in developing a comprehensive and integrated approach to the administration of the local rent stabilization laws and regulations.
• Works with various community groups and membership organizations to encourage an interest in program goals and projects.
• Organizes special community education programs, workshops, conferences, meetings, and speaker's bureaus; advises departmental personnel on the use of educational materials and techniques and the use of community resources.
• Represents the Rent Board at meetings and in contacts with other agencies, commissions, business and community groups, and members of the public.
• Provides technical assistance to others on Measure H and related regulations; may supervise support staff on a project or regular basis.
• Performs related duties as assigned.
COMPETENCIES
The following list represents the core competencies needed for success in this position.
• Action & Results Focus - Initiating tasks and focusing on accomplishment.
• Attention to Detail - Focusing on the details of work content, work steps, and final work products.
• Professional Integrity & Ethics - Displaying honesty, adherence to principles, and personal accountability.
• Oral Communication - Engaging effectively in dialogue.
• Customer Focus - Attending to the needs and expectations of customers.
• Relationship Building - Establishing rapport and maintaining mutually productive relationships.
• Critical Thinking - Analytically and logically evaluating information, propositions, and claims.
• Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.
EDUCATION AND EXPERIENCE
• Bachelor's degree in sociology, psychology, social science, or a closely related field
• Two years of professional-level experience in community organization, program monitoring and evaluation, or the development and delivery of community service programs.
• Individuals with rental housing advocacy and counseling experience will be deemed most qualified.
SELECTION PROCESS
The selection process may consist of a training and experience evaluation, interview panel, and/or department-level interviews.
VACANCY INFORMATION
The resulting eligibility list from this recruitment may be used to fill projected new vacancy(ies) expected to be approved by City Council on January 22, 2024.
Candidates selected for this position are subject to a one year probationary work period. Must have or obtain a Class C California driver's license and a satisfactory driving record, as they may be required for some assignments
