Responsibilities & Qualifications RESPONSIBILITIES * Ensure planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. * Diagnose and resolve problems in response to customer reported incidents. * Research and report trends and patterns of problems. * Develop training materials and perform computing/information system training sessions.
• Develop and maintain problem tracking databases.
• Install, troubleshoot, and maintain hardware and software. * Perform backup and recovery operations. * Consult with users to identify needs and requirements.
• Conduct feasibility studies and trade-off analyses.
• Prepare business cases and ensure the rigorous application of information security/Cybersecurity policies, principles, and practices.
• Support the day-to-day ticket flow, to include the administration of Active Directory objects and exchange mailboxes.
• Perform management and maintenance of Mail and Active Directory servers supported by Directory Services to include the patching, hardware maintenance, and security hardening following DOD/DISA/DLA Standards.
• Assist with and/or conduct Security Tests and Evaluation and Information Assurance (IA) assessment reviews as a way of validating compliance with IA policy on Directory Service supported assets.
• Generate and maintain required documents for user/support Knowledge Base Article (KBA), Change Processes, Project Tracking, training material and other documents to support day-to-day operations. REQUIRED QUALIFICATIONS * Experience:
• Six (6) years of progressive experience in the field of Information Processing.
• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.
• Two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Two (2) years' experience with Active Directory administration occurring within the past two years. * Two (2) years' experience with Email Administration occurring within the past two years.
• Certifications:
• DoD Approved 8570 Baseline Certification: Category IAT Level II
• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+ CE
• SSCP
• CND
• CASP+ CE
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH
• CCSP
• Computing Environment Certification (One of the following):
• MCSE: 2012
• MCSA: WS2012
• MCSE 2016
• MCSA: WS2016
• MC Azure SAE
• MC Azure SEA
• Clearance:
• Must possess Secret Clearance. Overview We are seeking an IT Support Specialist to join our team supporting DLA Enterprise IT Architecture (EIA) Support Services in Tracy, CA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Locations: Tracy, CA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret clearance OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance
