Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high calibre professional to join our department as Senior Analytics Manager, Customer Data Analytics & CRM .
Principal responsibilities:
• Lead a team of data & analytics professionals to drive the development and commercialization of data-driven analytics solutions across full customer life cycle and multiple distribution channels for profitability growth, deepening and retaining customer relationship.
• Manage end-to-end data & analytics initiatives from ideation, design & development, deployment & commercialization in an agile working model.
• Drive commercialization of analytics solutions by defining and tracking value-add in tangible & quantifiable measure.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Collaborate & influence a wide range of partners / stakeholders from technology, business owners as well as senior management.
• Drive team development, cultivate innovative environment and uplift analytics capability through effective application of modern big data, machine learning methodology and visualization tooling.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities.
Requirements
Requirements:
• University degree in Statistics, Mathematics, Computer Science, Information System or other related discipline
• Minimum 10 years' banking experience in data analytics for customer life cycle management across multiple distribution channels
• Solid experience in translating analytical outputs into business strategies and activities with effectiveness measurement and learning
• Excellent leadership, strong organizational, problem-solving skills underpinned by a customer centricity mindset
• Effective communication, stakeholders management, interpersonal & presentation skills
• Ability to drive change through well-developed influencing and negotiation skills
• Self-motivated professional, passionate to drive analytics vision, innovation and transformation for impactful business results
• Proven experience in people management
• Experience in Python/R, SQL/BigQuery, Tableau/QlikSense on environments such as AWS, Google Cloud Platform (GCP) a plus
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