UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.
For every child, LOVE
Vacancy Announcement: Consultant
Consultancy Title: Consultancy – Drupal Dev / UX/UI Design Consultant
Station: Social Policy - Programme Group - NYHQ
Duration: 15 January 2024 – 31 March 2024 Home/ office Based: REMOTE
About UNICEF
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.
BACKGROUND
Purpose of Activity/ Assignment: In recent years, UNICEF has been increasingly using Humanitarian Cash Transfers (HCT) to improve the lives of children. For example, in 2021 more than 81 million children were reached through this assistance modality. The amount of HCT directly delivered by UNICEF soared ten folds in the last six years. In 2022 UNICEF delivered $ 725 million USD directly to beneficiaries in 43 countries. This assistance modalities keeps on increasing in number of countries using it and in volume of funds delivered. In this framework.
Scope of Work:
Under the supervision of the Service Delivery Specialist, Social Policy (HCT), the consultant is expected to Design and develop a public facing website that:
• Showcases the impact and insights of UNICEF cash-based interventions via HOPE MIS.
• Share case studies, testimonials, lessons learnt and best practices of implementing children centred beneficiary management MIS.
• Provide information on existing and forthcoming functionalities of HOPE MIS to external users.
• Communicate opensource repository location and provide relevant contacts for additional information.
• Increase advocacy of UNICEF cash-based interventions and attract funding.
Additionally, the website will be hosted on Acquia Cloud Enterprise and developed using UNICEF approved codebase, the consultant must observe and implement the following:
• Web/graphic design:
• Create an interactive and user-friendly site hosted at unicef.org/hope using Drupal and unicef.org codebase.
• As part of the UNICEF.org ecosystem the site will utilize existing styles, conventions, and components from the global UNICEF.org, including the treatment of fonts, colours, branding and global navigation, refer to Annex B.
• Provide a contemporary User Interface (UI) design in line with UNICEF's brand guidelines and best industry practices, and layout with intuitive navigation.
• The UX should offer easy to expand, collapse feature for topics, filters, or dashboards
• The Source design files will be made available for reference and final designs may be subject to approval by the Global Communication and Advocacy Division
• Integration with Social Platforms:
• Implement functionalities that allow users to easily share content from the website to various social media platforms.
• Accessibility
• The site should follow UNICEF Accessibility Standards based on WCAG 2.0 AA, refer to Annex C.
• Language Support
• The site will be produced in English first
• The site must support Left to Right and Right to Left, the initial site will be in English with provision for translations to Arabic, French and Spanish
• Content and functionalities
• Background on the HOPE project
• Information on events
• HOPE usage analytics
• Platform architecture and source code
• Success stories and lessons learnt
• FAQ section
• Media Gallery
• Technical enhancements
• Responsive design and implementation
• Compatibility with different browsers
• Improved search by keyword/suggestions
• Mobile-first and tablet-friendly layout and navigation
• Optimization for in low bandwidth connections
• Search engine optimization and analytics
• The site needs to be in line with UNICEF SEO standards, refer to Annex D
• The site should support the use of friendly multilingual URLs
• The consultant should implement tracking via Matomo Analytics and dashboard to include basic information, such as: bounce rates, page views, top referrals, number of visitors, location, etc.
H. Robust search functionality
• Provide design for industry standard searchability functions such as predictive search, auto complete, faceted search.
• Search functionality should allow users to search for content based on relevance to the search word topic, country, type of content, etc.
• Search function should search full text of document plus metadata.
• Security
• The final product must adhere to UNICEF Security Policy and recommendations, refer to Annex E for full requirements.
• The vendor should share security assessment plan, used tools, and the assessment reports.
• Development, hosting and Drupal distribution
• UNICEF has chosen Drupal as its corporate CMS and Acquia as hosting and support vendor. The selected vendor will use the hosting infrastructure provided by UNICEF.
• The selected vendor must use UNICEF gold repo codebase (Drupal core+common contrib and custom modules).
• The selected vendor must follow UNICEF’s Drupal Development Standards provided in Annex F.
• Quality assurance
• Prior to commencing development, the consultant should share a test plan.
• Refer to Annex G: UNICEF standardized test plan that includes detailed information on the different functional and non-functional tests.
• Additionally, refer to Annex H: Recorded non-functional tests; however, vendors are highly encouraged to expand them to the needs.
L. Page load time and low bandwidth
• The system should be optimized in all different layers (CMS implementation, database and page caching, frontend markup, server settings, etc.).
• Ensure a low page load time (
• Browser compatibility
• The public website and the CMS should be supported by the current and the two previous versions of Chrome, Edge, Mozilla, and Safari.
• Documentation and Training
• The consultant should provide all needed documentation related to site and design development.
• The consultant is expected to provide business owner with initial training and documentation on the maintenance of the website including analytics dashboard.
• Maintenance
• Provision of ongoing and regular maintenance services during the contract period for the microsite including, but not limited to, the following:
• Capacity monitoring
• Performance monitoring and tuning
• Software packages updates and patches
• Design updates and minor changes
• Technical troubleshooting
Terms of Reference / Key Deliverables:
• Deliverable 1: Inception note with website design proposal By 24 January 2024
• Deliverable 2: MVP By 23 February 2024
• Deliverable 3: HOPE website By 8 March 2024
• Deliverable 4: Handover and training materials By 15 March 2024
• Deliverable 5: Site up and running as delivered By 29 March 2024
Qualifications
Education:
Bachelor’s degree in Information Systems or relevant field, e.g., web application development, etc.
Work experience:
Minimum 5 years proven experience in working with large multinational corporations and/or agencies, preferably has experience working with UNICEF
Competencies/Knowledge:
• CMS and Drupal development
• UX/UI design experience required
• Strong communication skills (written and oral) in English are required
Requirements:
Completed profile in UNICEF's e-Recruitment system and
• Upload copy of academic credentials
• Financial proposal that will include/ reflect:
• the costs per each deliverable and the total lump-sum for the whole assignment (in US$) to undertake the terms of reference.
• travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR
• Any other estimated costs: visa, health insurance, and living costs as applicable.
• Indicate your availability
• Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF
• At the time the contract is awarded, the selected candidate must have in place current health insurance coverage
• Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.
U.S. Visa information:
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at Here
UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check
Remarks: Individuals engaged under a consultancy will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants. Consultants are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws
The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts
