We are seeking an experience IT professional for our growing business.
RESPONSIBILITIES
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s business continuity strategies
• Integrate servers, including database, e-mail, print and backup servers and their associated software into enterprise systems
• Create and maintain documentation as it relates to systems configuration, mapping, processes and service records
• Ensure compatibility of in-house computing systems
• Coordinate and perform in-depth tests, including end user reviews for modified and
new systems
• Monitor and test system performance; prepare and deliver system performance
statistics and reports
• Provide training to end users for all modified and new systems
• Conduct research on software and systems products to justify recommendations
• Perform cost-benefit and return on investment analyses for proposed systems to aid
management in making implementation decisions
• Travel to client sites to install and maintain computer systems and networks, aiming for
the highest functionality
• Review machines completed by Help Desk Analysts
• Escalation point
EXPERIENCE AND EDUCATION
• Proven experience in overseeing the design, development and implementation of software systems, applications and related products
• Proven experience with systems planning and general software management best practices
• Good project management skills
• Excellent written, oral and interpersonal communication skills
• Ability to conduct research into systems issues and products as require
• Ability to communication ideas in both technical and user-friendly language
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creating problem solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong client service orientation
• Ability to work in a team-oriented, collaborative environment
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
• 2 years
Schedule:
• 8 hour shift
Experience:
• IT MSP: 1 year (Required)
• IT support: 1 year (Required)
• Ticketing Resolution: 1 year (Required)
Work Location: In person
