Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Senior Manager, User Data Insights
Principal Responsibilities
• Design and drive the deployment of meaningful, full-suite analytics use cases and relevant data-driven solutions (visualization, machine learning / deep learning / AI) including
• Full customer life cycle from acquisition, engagement to cross-selling & retention
• Advanced use cases covering predictive underwriting & dynamic pricing
• Intelligent automation to drive process efficiency
• Any other use cases that will deliver incremental value
• Identify data opportunities across banking, digital, insurance, Health & Wellness platforms for best-in-class innovative data synergy
• Understand data landscape, work with system architect and solution architect to ensure back-end data architecture is analytics proofed
• Work with IT team to detail data capture / collection requirement, articulate data related user stories / ingestion requirement, co-design logical data models, and ensure holistic, consistent data flow across Health proposition from fit-for-purpose data consumption perspective
• Partner with Data & Analytics team to drive hyper personalization in customer targeting and messaging
• Insight support: Provide insights for performance tracking, management reporting and decision making
• Analyze data to enhance the journey, campaign design, offer and channel strategy, continuously iterating customer journeys using data insights and tracking success against KPIs
• Collaborate and mobilize internal stakeholders across different functions to delivery and implementation
• Keep abreast of new technologies, market trends and needs of customers to identify opportunities on data & digital innovation
• Keep up-to-date with upcoming health products and servicing options in the market, as well as HSBC’s health proposition
• Bachelor’s degree, or equivalent, in Mathematics, Statistics, Operation Research, Quantitative Analysis, Computer Science or related field. Advanced degree preferred
• Minimum 15 years of relevant professional experience, with financial service or FinTech / InsurTech or other big tech experience in advanced analytics and big data management preferred
• Track record of delivering data analytics products and achieving commercial benefits
• Experience in architecting end-to-end data or analytics products
• Deep knowledge of life & health insurance product and distribution
• Team player with a self-motivated mindset
• Strong communication, analytical, organizational, interpersonal skills are required
• Fluent in Chinese & English (written and oral)
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
