Description
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
• Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
Service Delivery
• Act as a focal point for all operational support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Regular review with support team to ensure that all support tasks and deliverables meet service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Service Delivery Director (SDD) / Service Delivery Manager (SDM)
• Notify/escalate critical issues or variations to service levels to Service Delivery Director (SDD) / Service Delivery Manager (SDM)
• Analysing, troubleshooting, and correcting network problems remotely/on-site
• Responsible for documenting incident RCA report the configuration of the system and (network) system performance tuning
• Implementing security measures on company networks to prevent unauthorized access or theft of data
• Maintaining an inventory of network equipment along with their specifications
• Monitoring network activity to ensure proper functioning of network components and equipment
• Monitoring network security to detect unauthorized access or other security breaches
• Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance
• Responsible for network administration tasks including configuration management, installations, security updates, urgent system patching
• Support LAN/WAN-based applications including switches, routers, firewalls
• Provide support for Level 1-2 escalated issues
• Responsibility for security compliance, patching, health check & hardening remediation
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Performing standard or project change request as per change window (non-business hours)
• Provide on-call 24 x 7 support on a rotating basis
Benefits
• 5 days work week (Mon to Fri)
• Central-South area
