The Opportunity
As an integral member of our FSQA Co-manufacturing team, the QA Specialist, Co-manufacturing executes the hold and release and customer and consumer complaints processes pertaining to our co-manufacturing partners, as well as identifying and investigating discrepancies, which is critical in maintaining certifications to support product claims. This role also manages CoA (Certificate of Analysis) required by specific customers, documents supporting label claims and Certification documents as required.
Any MLF team member interested in being considered for this role are encouraged to apply online by December 26. Applications received beyond that date are not guaranteed consideration.
Snapshot Of a Day-in-the-Life
Product Hold and Release:
• Administer the Hold and Release company standard for Co-manufactured Finished Goods.
• Identify date code/case count discrepancies, loss of control for 3 PL and supply chain teams.
• Assist in the Investigation when loss of control situations occur.
• Update the Co-man Hold and Release tracker as applicable and on a timely basis.
• Execute on specific default incubations, set up default holds as needed.
• Set up unique holds or supply chain requests on an approved case by case basis.
Co-manufacturing Customer and Consumer Complaints (Maple Leaf and GreenLeaf)
• Issue Co-man SNCRs (Supplier Non-Conformance Reporting = MLF ZV transactions in SAP) as applicable.
• Issue Consumer complaints, Red-Risk events or requests from the Consumer Engagement team to the co-man and follow up as needed. Assess the responses and provide the detail to the Consumer Engagement team.
• Assist with CFIA requests for information related to Co-man with highest sense of urgency.
• Update, organize and oversee the Co-man Complaint tracker in a timely manner for Customer QNs (Quality Notifications), Co-man specific QNs and Consumer Complaints.
• Attend Hot sheet calls for Co-man products to address sales questions and corrective actions
• Prepare the Complaint (Customer and Consumer) Reports for quarterly and year-end reporting.
• Arrange samples collection & return for all complaint types, as needed.
Processing of Co-manufacturing Engineering Change Records (ECRs):
• Monitor SAP-RD inbox and label ECRs to be addressed as they come in.
• Manage, organize, and complete Label ECR tracker (new launch and revisions to current specifications).
• Represent FSQA department on ECR notes /project calls, as needed.
• Assist with ECR temp approvals, as required.
• Assist with regulatory initiatives and updates.
• Follow Company ECR work instructions, which encompasses a variety of unique and fluid situations.
Miscellaneous
• Identify and implement continuous improvement opportunities wherever possible.
• Customer spec team completion of requests related to Co-manufacturers and support team as needed.
• Maintain Contacts tracker and distribute cross-functionally to ensure data is current.
• Maintain co-mans’ annual GFSI (Global Food Safety Initiative) Certification records and Letter of Guarantee documentation and list within tracker.
• Request finished product samples from Distribution Centers as needed.
• Communicate EDMS (Easy Document Management System) issues to IS (Information Services) support and ensure follow up.
• Engage in meeting rhythms, including documentation as required, including weekly progress to manager.
• Complete Alchemy and other mandator training required.
What You’ll Bring
• Post-secondary degree or diploma in a Science related field.
• Minimum 3 years of experience in the food industry with exceptional understanding of HACCP, FSEP, SFCR, CFIA Meat Manual of Procedures and the Meat Inspection Regulations.
• 3-5 years of auditing Food Safety and Quality Systems in food manufacturing facilities.
• Strong working knowledge of food/meat processing and processing equipment.
• Demonstrated proficiency with quality management concepts, including but not limited to supplier quality, risk analysis, statistical process control, root cause investigations and continuous improvement.
• Ability to prioritize and execute in a fast-paced, changing environment with minimal supervision.
• Exemplary organizational skills and highly detail conscious.
• Strong written and verbal communication skills
• Proven ability to collaborate, coach and mentor others.
• Flexible and responsive to both customer needs and organizational priorities.
• Intermediate knowledge of Microsoft Word, Excel, Pivot tables, SharePoint, and SAP.
• Internal Auditor certification to a GFSI scheme is an asset.
• Understanding of US Regulations, Export & Import protocols, and Food & Drug Act is an asset.
• French as a second language is an asset.
What We Offer At Maple Leaf Foods
• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
About Us
We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.
We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.
• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.
• We aim to reduce our environmental footprint by 50% by 2025.
We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
A diverse and inclusive work environment
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.
We embrace a strong, values-based culture
Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.
• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.
Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team
