Our MSP client in Downtown Toronto is looking for an IT Services Delivery Manager to join their team!
Role:
You have a solid technical background and experience in system/ networking technologies, in Microsoft Servers, Various Business Applications, SQL, IIS, Internetworking, VPNs, firewalls, backups, Wi-Fi and more. You are a powerful communicator who can manage well with clients and complete system down outages. You work well in a fast paced environment at any given client site. You are skillful at pre- project/work briefings with each client on each project.
You are able to execute with a high degree of success in integrating and/or solving problems. You have the ability to lead and mentor others. Able to lead troubleshooting efforts and/or analyze data to identify trends, opportunities, and root causes.
Work Type:
• Onsite and Travel to client locations (5 days a week)
• Client locations: GTA
• Must have a car and valid driver's license to travel to client sites
Company Culture:
You will be working for an MSP company that puts customers first. If you are a "Tech-Savvy" with solid interpersonal skills, this is the right opportunity for you! You will work with a socially active and collaborative team, that encourages team work and camaraderie.
Duties:
• Act as the primary Technical contact on client accounts to initiates and leads internal project
• Server Operating Systems - Installation, configuration and troubleshooting
• Basic administration, including adding/remove users and groups, configuring file permissions, checking event logs, configuring and restore from backup
• Microsoft Office365 - Installation, configuration and troubleshooting of clients Outlook, OneDrive and Teams, including remote clients
• Administration of enterprise e-mail application, including adding/remove users and group, configuring folder permissions if applicable, forwarding mail to other accounts, and add aliases, replication and Clustering
• Windows troubleshooting and configuration
• Working Knowledge of Enterprise Backup Systems, Hyper-V, Azure, SAN architecture and Auto-Pilot
• Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
• Experience with and understanding of routers and firewalls, Terminal Services & RD
• Understanding of DNS services, High Availability / Load Balancing routing solutions
• Ability to communicate with client at all levels from IT personnel to C-Suite Executives
Knowledge, Skills, and Abilities: 5-7+ years' experience in the following:
• Operating in an MSP (managed services) environment (MUST HAVE)
• Microsoft Office365, Active Directory, Microsoft Exchange, Windows server support
• Firewall Technologies - Sophos, Linksys, NetGear
• Microsoft SQL Server
• Hyper-V
• Wireless Technologies Credentials and Experience
• Switching/VLAN/Routing/Firewalling Support
• MDM, Intune and MFA Support
• Server Hardware Technologies (CPU/RAID/SCSI) Support
• Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Education and Certifications
• Bachelor's degree in Computer Science, Software Engineering, or related field
• The following certifications are preferred: MCSA/MSCE, CCNA/CCDA, Project +, Network+
Benefits:
• 3 weeks' Vacation
• Paid parking
• Sponsored Certifications
• Full Medical Benefits (health/Dental/Vision)
Salary:
• $100,000 - $120,000 plus bonus
