• 10+ years of experience in software development and delivery track record in a range of technical roles
• 5 of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3,KMS,Glue, DynamoDB, RDS, Amplify, and other core AWS services.
• Creation, management, and maintenance of AWS & related cloud-based production system.
• Deployment and automation of packages for cloud-based system
• Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
• Knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
• Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as code using AWS CloudFormation and IAM Roles with AWS security best practices.
• Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
• Experience with CI/CD pipelines for deploying applications on AWS.
• Proven implementation of cloud security models, particularly identity, network, and encryption
• Knowledge of Gitlab or other DevOps tools and CI/CD integration
• Ensuring availability, performance, security, and scalability of AWS & related production systems.
• Excellent knowledge in managing AWS resources and configuring Amazon VPC, AWS Firewall, Amazon Elastic Load Balancing, auto-scaling, AWS IAM, Amazon EC2, Amazon S3, Amazon API Gateway, AWS Lambda, Amazon Aurora DB, Amazon Redshift, Active MQ, AWS CloudTrail, AWS CloudWatch, and other services in the AWS family.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.
• Knowledge of IVR and Workflow.
• Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
• Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration
• Knowledge of container-based virtualization technology like Docker
• Integration experience in building and using APIs
• Experience applying industry web, architectural and security standards and best practices
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
• Designing, maintenance and management of tools for automation of different operational processes.
• 5+ years of experience working with implementing Contact center solutions
• Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices, and ability to produce technical documentation that comply with industry standard practices
• Knowledge and experience with Contact center implementation in Public sector setting
