Design Researcher
Duration: 12+ months
Location: Hybrid, 4 days in office, downtown Toronto
Rate: $58-62/hr (T4 rate)
Overview:
Join a high-performing mobile design team focused on delivering exceptional experiences within the Channels & Platform pillar of a leading mobile banking app. You'll collaborate across squads to shape user-centered solutions that align with strategic product goals and client needs.
Key Responsibilities:
• Collaborate with two mobile design squads to deliver cohesive and impactful user experiences.
• Identify and define client needs using a variety of research methods and tools.
• Analyze the competitive landscape to uncover business opportunities.
• Facilitate workshops throughout the design process to align teams and generate insights.
• Partner with product managers to connect strategy with client needs.
• Lead and participate in user testing to validate design decisions.
• Present design work to cross-functional teams and stakeholders.
• Actively give and receive feedback to improve design outcomes.
Must-Have Skills:
• 7+ years experience as a Design Researcher
• Ability to clearly articulate client and business problems, and formulate research questions based on gaps.
• Strong understanding of appropriate research and testing methods for different types of questions.
• Ability to evaluate competitive trends and identify strategic opportunities.
• Familiarity with iOS and Android design patterns and trends.
• Experience identifying what to research, test, and measure in production-and interpreting the results.
• Work alongside a team of seasoned designers (10+ years experience across IxD, VisD, CD).
• Build strong relationships with product and development teams to foster cross-functional collaboration.
• Contribute to a culture of shared learning and continuous improvement.
Design Research Engagement Model:
• Conduct and synthesize secondary research.
• Collaborate with teams to identify knowledge gaps and define research questions.
• Plan and execute generative and evaluative research.
• Monitor post-release performance and guide usability testing.
• Facilitate workshops and present findings to stakeholders and leadership.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
